Retrieving reservations using B.XML

Use the B.XML reservations API endpoint to implement a reservations' retrieval system for a property. You can retrieve new, modified or cancelled reservations using a single endpoint.

Understanding reservation response

As a response, the endpoint returns the same schema but with updated information for new, modified or cancelled reservations. The following table outlines the difference in the response schema:

Reservations status	Response
New	Returns `reservations` object with new reservation details.
Modified	Returns `reservations` object with updated reservation details.
Cancelled	Returns the same `reservations` object but with different child objects.
No pending reservations	Returns an empty `reservations` object.

Retrieving reservations

POST 
https://secure-supply-xml.booking.com/hotels/xml/reservations

Use this endpoint to retrieve new, modified or cancelled property reservations.

To ensure timely delivery of data, call POST reservations once per twenty seconds. We do not recommend higher frequencies because of added overhead to servers and operations. Multiple concurrent calls are likewise not recommended.

Request body parameters

The following table describes the elements you can add in the request body:

Use the parameters sparingly

To process reservations optimally, Booking.com recommends that you use these parameters sparingly and only while retrieving reservations immediately after an unexpected outage. Make sure to remove these parameters after recovering from unexpected events.

Element	Description	Type	Required/Optional	Notes
`request`	Root element.	object	required
`id`	Specify a reservation ID to retrieve a single reservation.	integer	optional	Specify a reservation ID that is queued for B.XML retrieval. For accurate results, use the `hotel_ids` parameter and specify the property ID. With this parameter, you may access reservations made more than two weeks in the past.
`hotel_id` or `hotel_ids`	Specify the unique property ID(s), separated by comma, to limit results to those hotels. You can specify, for example, 10 property IDs.	integer	optional	You can use `hotel_id` or `hotel_ids` interchangeably to specify multiple property IDs. Use only commas to separate individual property IDs. When retrieving reservations for multiple properties using this parameter, if you do not have access to some properties, the API returns a `Warning` in the response only for those properties while returning reservations for all other properties that you have access to. Use this parameter to restrict the results to a given property. For example, when servicing an interactive request, you may pass `hotel_ids` for the partner account and `id` from an input field. If they do not match, the API returns a 404 status.
`last_change`	[Only applicable when Reservations Recovery API is not implemented] Specify a date, in the format YYYY-MM-DD HH:MM:SS, to retrieve all reservations that were created, modified or cancelled since the specified date. You can request reservations up until 2 weeks in the past.	datetime	optional	Using this filter, the API returns reservations starting from the oldest reservation. You can limit the returned reservations count by specifying the `limit` parameter. Use this parameter only when recovering lost reservations after an unexpected outage. Specifying a future date and time returns 0 reservations. Using this filter immediately after a daylight-savings time change may return 0 or more reservations depending on whether the clock was set ahead or behind. Important: Using this filter when the feature: Enable Reservation Recovery API (`enable_reservation_recovery_api`) is turned on, returns a HTTP 400 error.
`limit`	Specify a maximum number of reservations to return. Specify a value >=10 and <= 200.	integer	optional	The API may return reservations less than the specified limit based on the available reservations. Specifying a low value here while retrieving reservations during peak season can lead to a growing backlog of unprocessed reservations. This filter can improve latency at the expense of throughput, therefore it adds a risk of a throughput bottleneck.

Request body example

This section contains a request body example that retrieves reservations for the property with ID 8011855 and that were made since 2022-07-01. It limits the query to 10 results.

<request>
    <hotel_id>8011855,8135188</hotel_id>
    <last_change>2022-07-01</last_change>
    <limit>10</limit>
</request>

Response body example

<reservations>
    <reservation>
        <booked_at>2022-07-18T11:15:36+00:00</booked_at>
        <commissionamount>49.44</commissionamount>
        <currencycode>EUR</currencycode>
        <customer>
            <address></address>
            <cc_cvc></cc_cvc>
            <cc_expiration_date></cc_expiration_date>
            <cc_name></cc_name>
            <cc_number></cc_number>
            <cc_type></cc_type>
            <city></city>
            <company></company>
            <countrycode>nl</countrycode>
            <dc_issue_number></dc_issue_number>
            <dc_start_date></dc_start_date>
            <email></email>
            <first_name>Samuel</first_name>
            <last_name>West</last_name>
            <preferred_language>en-gb</preferred_language>
            <remarks></remarks>
            <telephone></telephone>
            <zip></zip>
        </customer>
        <date>2022-07-18</date>
        <hotel_id>8011855</hotel_id>
        <hotel_name>HillTop Hotel</hotel_name>
        <id>3181367489</id>
        <modified_at>2022-07-18T11:15:38+00:00</modified_at>
        <reservation_extra_info>
            <flags>
                <flag name="booker_is_genius" />
            </flags>
        </reservation_extra_info>
        <room>
            <arrival_date>2022-07-20</arrival_date>
            <cancel_penalties>
                <cancel_penalty from="2022-07-18T11:15:36+00:00"
                                policy_code="152">
                    <amount_percent amount="0"
                                    currency_code="EUR" />
                </cancel_penalty>
            </cancel_penalties>
            <commissionamount>24.72</commissionamount>
            <currencycode>EUR</currencycode>
            <departure_date>2022-07-22</departure_date>
            <extra_info>This double room features a bathrobe, hot tub and game console.</extra_info>
            <facilities>Bath, TV, Hot tub, Bathrobe, Free toiletries, DVD player, Fan, Private bathroom, Bath or shower, Carpeted, Laptop safe, Soundproofing, Bidet, Game console, Clothes rack, Toilet paper, Infinity pool, Bottle of water, Chocolate or cookies, Wine glasses, Game console – Wii U, Game console – PS4, Body soap, Shower cap, Feather pillow, Mobile hotspot device</facilities>
            <guest_counts>
                <guest_count count="2"
                             type="adult" />
            </guest_counts>
            <guest_name>Jackson G</guest_name>
            <id>801185502</id>
            <info>Breakfast is included in the room rate.Children and Extra Bed Policy: All children are welcome. There is no capacity for extra beds in the room. The maximum number of total guests in a room is 6. There is no capacity for cots in the room.  Deposit Policy: No prepayment is needed.  Cancellation Policy: The guest can cancel free of charge at any time. </info>
            <max_children>0</max_children>
            <meal_plan>Breakfast is included in the room rate.</meal_plan>
            <name> Double Room</name>
            <occupancy>4</occupancy>
            <price date="2022-07-20"
                   genius_rate="no"
                   rate_id="25279855"
                   rewritten_from_id="0"
                   rewritten_from_name="">86</price>
            <price date="2022-07-21"
                   genius_rate="no"
                   rate_id="25279855"
                   rewritten_from_id="0"
                   rewritten_from_name="">86</price>
            <price_details>
                <guest>
                    <extracomponent amount="16"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Bed linens fee" />
                    <extracomponent amount="18"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Gas fee" />
                    <extracomponent amount="26.24"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="18%"
                                    text="VAT" />
                    <extracomponent amount="5.10"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="3.5%"
                                    text="City tax" />
                    <total>211.10</total>
                </guest>
                <hotel>
                    <extracomponent amount="16"
                                    currency="EUR"
                                    included="no"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Bed linens fee" />
                    <extracomponent amount="18"
                                    currency="EUR"
                                    included="no"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Gas fee" />
                    <extracomponent amount="26.24"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="18%"
                                    text="VAT" />
                    <extracomponent amount="5.10"
                                    currency="EUR"
                                    included="no"
                                    per_night="no"
                                    per_person="no"
                                    percentage="3.5%"
                                    text="City tax" />
                    <total>172</total>
                </hotel>
            </price_details>
            <remarks></remarks>
            <roomreservation_id>3759106792</roomreservation_id>
            <smoking>0</smoking>
            <totalprice>172</totalprice>
        </room>
        <room>
            <arrival_date>2022-07-20</arrival_date>
            <cancel_penalties>
                <cancel_penalty from="2022-07-18T11:15:37+00:00"
                                policy_code="152">
                    <amount_percent amount="0"
                                    currency_code="EUR" />
                </cancel_penalty>
            </cancel_penalties>
            <commissionamount>24.72</commissionamount>
            <currencycode>EUR</currencycode>
            <departure_date>2022-07-22</departure_date>
            <extra_info>This double room features a bathrobe, hot tub and game console.</extra_info>
            <facilities>Bath, TV, Hot tub, Bathrobe, Free toiletries, DVD player, Fan, Private bathroom, Bath or shower, Carpeted, Laptop safe, Soundproofing, Bidet, Game console, Clothes rack, Toilet paper, Infinity pool, Bottle of water, Chocolate or cookies, Wine glasses, Game console – Wii U, Game console – PS4, Body soap, Shower cap, Feather pillow, Mobile hotspot device</facilities>
            <guest_counts>
                <guest_count count="2"
                             type="adult" />
            </guest_counts>
            <guest_name>Morgan Best</guest_name>
            <id>801185502</id>
            <info>Breakfast is included in the room rate.Children and Extra Bed Policy: All children are welcome. There is no capacity for extra beds in the room. The maximum number of total guests in a room is 6. There is no capacity for cots in the room.  Deposit Policy: No prepayment is needed.  Cancellation Policy: The guest can cancel free of charge at any time. </info>
            <max_children>0</max_children>
            <meal_plan>Breakfast is included in the room rate.</meal_plan>
            <name> Double Room</name>
            <occupancy>4</occupancy>
            <price date="2022-07-20"
                   genius_rate="no"
                   rate_id="25279855"
                   rewritten_from_id="0"
                   rewritten_from_name="">86</price>
            <price date="2022-07-21"
                   genius_rate="no"
                   rate_id="25279855"
                   rewritten_from_id="0"
                   rewritten_from_name="">86</price>
            <price_details>
                <guest>
                    <extracomponent amount="16"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Bed linens fee" />
                    <extracomponent amount="18"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Gas fee" />
                    <extracomponent amount="26.24"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="18%"
                                    text="VAT" />
                    <extracomponent amount="5.10"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="3.5%"
                                    text="City tax" />
                    <total>211.10</total>
                </guest>
                <hotel>
                    <extracomponent amount="16"
                                    currency="EUR"
                                    included="no"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Bed linens fee" />
                    <extracomponent amount="18"
                                    currency="EUR"
                                    included="no"
                                    per_night="no"
                                    per_person="no"
                                    percentage="no"
                                    text="Gas fee" />
                    <extracomponent amount="26.24"
                                    currency="EUR"
                                    included="yes"
                                    per_night="no"
                                    per_person="no"
                                    percentage="18%"
                                    text="VAT" />
                    <extracomponent amount="5.10"
                                    currency="EUR"
                                    included="no"
                                    per_night="no"
                                    per_person="no"
                                    percentage="3.5%"
                                    text="City tax" />
                    <total>172</total>
                </hotel>
            </price_details>
            <remarks></remarks>
            <roomreservation_id>3759106815</roomreservation_id>
            <smoking>0</smoking>
            <totalprice>172</totalprice>
        </room>
        <status>new</status>
        <time>13:15:36</time>
        <totalprice>344</totalprice>
    </reservation>
</reservations>
        <!-- RUID: [UmFuZG9tSVYkc2RlIyh9YQBqQix6ji/9NJZszNfyLEN341sSHgfn7oOvO1FXnOuIZUzD7QpzEjjgngxow5smUh6QycgeDycxUmzDH40OxEI=] -->

Response body elements

Depending on the number of properties you handle and the number of reservations per each property, the API can return a long response body. To better understand each response element that make up the response body, this section is split into multiple tables.

The response body contains the following high-level root elements:

Reservation-level details.
Customer details.
Room details and,
The rest.

Reservation details

This table lists the response elements that consolidate details per reservation.

Element	Description	Type	Notes
`reservations`	Root element.	object
> `reservation`	Contains reservation details for each reservation	object
>> `booked_at`	Contains the date and time the reservation was generated.	datetime	To view this element, make sure to enable the feature:Timestamp of last update for reservation (`res_modify_timestamp`).
>> `commissionamount`	Contains the commission information for each reservation that the property owes to Booking.com.	float	Empty if the reservation is cancelled.
>> `currencycode`	Specifies the currency used for the commission.	enumerated string	Follows the ISO 4217 currency code. This is always the same for a property and is set by Booking.com.

Customer details

The following table lists all the details related to the booker. If you enable the feature: Include dummy CC details for bank transfer payout (res_dummy_cc_on_bt), the API returns dummy credit card details in reservation messages when:

Guests pay through an alternate payment method.
The property's payout method is set to bank transfer.

You can identify that a message has dummy credit card details by looking for <cc_name>NOCCRESERVATION</cc_name>.

Accessing credit card or virtual credit card details via the API

If you don’t receive the credit card or virtual credit card details in the reservation messages, maybe the property has opted in to not receiving them. You can manage your properties’ access to credit card or virtual credit card details on their behalf via the Provider Portal. To learn more, see the Provider Portal self-help guide.

Element	Description	Type	Notes
> `customer`	Contains the booker details for the reservation.	object
>> `address`	Contains the address details of the booker.	string
>> `cc_current_balance`	Specifies the virtual credit card's current balance.	integer	For more information, see the Payments Clarity Package (`vcc_payment_v2`).
>> `cc_cvc`	Specifies the credit card verification code as entered by the booker.	integer
>> `cc_expiration_date`	Specifies the credit card expiration date as entered by the booker.	integer
>> `currencycode`	Specifies the currency code.	enumerated string	Uses the ISO 4217 format. Takes the same currency as that of the virtual credit card's current balance, which was used when booking the reservation.
>> `cc_name`	Specifies the credit card holder's name.	string	If the API returns `NOCCRESERVATION`, then the reservation message contains dummy credit card details.
>> `cc_number`	Specifies the credit card number.	integer
>> `cc_type`	Specifies the credit card type.	enumerated string
>> `city`	Specifies the booker's residing city.	string
>> `company`	Specifies the company where the booker works, or made the reservation for.	string
>> `countrycode`	Specifies the booker's residing country as a country code (uses ISO 3166 format).	string
>> `dc_issue_number`	[Only applicable for Maestro (Switch) debit cards] Specifies the Issue number.	integer
>> `dc_start_date`	[Only applicable for Maestro (Switch) debit cards] Specifies the start date.	datetime
>> `email`	Specifies the email address of the booker.	string
>> `first_name`	Specifies the first name of the booker.	string
>> `last_name`	Specifies the last name of the booker.	string
>> `preferred_language`	Specifies the preferred langugage of the guest in the ISO language code format.	string	To view this element, make sure to enable the feature: Include Preferred language in Customer (`res_customer_preferred_lang`). Note: To enable/disable this feature, contact the Booking.com Connectivity Support team.
>> `remarks`	Specifies any comments added by the booker regarding the reservation at the time of booking.	string
>> `telephone`	Specifies the booker's telephone number.	string
>> `zip`	Specifies the booker's postal code.	string
> `date`	Specifies the reservation date.	datetime
> `hotel_id`	Specifies the unique property ID as used by Booking.com where the reservation was made.	string
> `hotel_name`	Specifies the property name as used by Booking.com where the reservation was made.	string
> `id`	Specifies the reservation ID created by Booking.com for the reservation.	integer
> `modified_at`	Specifies the date and time when the original reservation was modified.	object	To view this element, make sure to enable the feature:Timestamp of last update for reservation (`res_modify_timestamp`).
> `reservation_extra_info`	Specifies more information about the reservation.	object	To view this and its child elements, make sure to enable the feature: Get extra information for reservations (`res_extra_info`).

Room details

The following table provides all the details related to the room.

Element	Attribute	Description	Type	Notes
> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
>> `arrival_date`		Specifies the guest's arrival date.	datetime
>> `cancel_penalties`		Contains the cancellation policy details.	object	To view this and its child elements, make sure to enable the feature: Add cancellation policy (`res_cancel_policies`),
>> `commissionamount`		Specifies the total commission amount due for this room for all nights combined.	float	The unit of currency is set by Booking.com under `currencycode`.
>> `currencycode`		Specifies the currency used for the prices in the reservation.	enumerated string	Follows the ISO 4217 currency code. This is always the same for a property and is set by Booking.com.
>> `departure_date`		Specifies the guest's departure date.	datetime
>> `extra_info`		Specifies the extra room information as currently known for the booked room.	string
>> `facilities`		Specifies the room facilities as displayed on the website at the time the reservation was made.	string	Note that we show the information in the preferred language of the property's primary point of contact. If you have implemented the Content API, then you can set the language under `ContactInfos` ... >... `Language` for the `ContactProfileType` as `general` via the `OTA_HotelDescriptiveContentNotif` endpoint.
>> `guest_counts`		Contains the number of adults and children included while searching for a reservation.	object	To view this and its child elements, make sure to enable the feature: Include room-level guest count (`guestcount_per_room`).
>> `guest_name`		Specifies the guest name(s) for the room.	string
>> `id`		Specifies the room type ID as used by Booking.com.	integer
>> `info`		Specifies the room information as available on the website at the time of reservation.	string	Note that we show the information in the preferred language of the property's primary point of contact. If you have implemented the Content API, then you can set the language under `ContactInfos` ... >... `Language` for the `ContactProfileType` as `general` via the `OTA_HotelDescriptiveContentNotif` endpoint.
>> `max_children`		Specifies the maximum number of children who can stay in the booked room for free.	string	This is a static setting defined per room. Guests cannot specify a value for the `max_children` attribute during the booking process. The maximum age of the children can be found in the policy of the property. The property can request this setting through the Booking.com account managers or check in the Booking.com Extranet.
>> `meal_plan`		Specifies the mealplan (for example: breakfast, lunch or dinner) information that is applicable for the booked room.	string	Note that we show the information in the preferred language of the property's primary point of contact. If you have implemented the Content API, then you can set the language under `ContactInfos` ... >... `Language` for the `ContactProfileType` as `general` via the `OTA_HotelDescriptiveContentNotif` endpoint.
>> `name`		Specifies the room name as available on the website.	string	Note that the room name might differ from the room name in the roomrates request, depending on the policy and/or rate type. Therefore, Booking.com recommends to map rooms based only on room ID and rate ID. We show the information in the preferred language of the property's primary point of contact. If you have implemented the Content API, then you can set the language under `ContactInfos` ... >... `Language` for the `ContactProfileType` as `general` via the `OTA_HotelDescriptiveContentNotif` endpoint.
>> `occupancy`		Contains the maximum occupancy for each room reservation. If the room has rate-level restrictions then this is the maximum occupancy for that rate.	integer	To see this element, make sure to enable the feature: Include room-level occupancy (`include_room_level_occupancy`).
>> `numberofguests`		Specifies the number of adult guests for this room as submitted by the guest on Booking.com. If the reservation uses a room rate that is not occupancy-based pricing, then it is the number of guests that the booker selected.	integer	If the feature: Include room-level guest count (`guestcount_per_room`). or Include room-level guest counts (old) (`childcount_per_room`) is enabled, then this information is hidden.
>> `price`		Specifies the price per night and rate category ID as known at the moment of reservation.	integer	To view all the attributes under the `price` element, make sure to enable the feature: Get extra information for reservations (`res_extra_info`).
	`date`	Specifies the stay date for which the price is valid.	date
	`genius_rate`	Specifies whether the roomrate applied to the booking is a specially discounted genius rate.	boolean	A reservation with the `genius_rate` set to `no` can show a genius discounted price, only if a genius discount has been added at the room level. For more information on how to set room-level genius rate discount, see the Opportunities tab in the Extranet.
	`rate_id`	Specifies the rate category ID as known at the moment of reservation.	integer	If the room is booked with a rate that is rewritten from a parent rate, the API specifies the rate ID of the parent rate.
	`rewritten_from_id`	Specifies the rate ID of the booked rate of the room when the booked rate is rewritten from a parent rate.	integer
	`rewritten_from_name`	Specifies the name of the booked rate of the room when the booked rate is rewritten from a parent rate.	string
>>> `price_details`		Specifies how VAT and city tax are calculated.	object	For more information, see the Include price details (`include_price_details`) or Payments Clarity Package (`vcc_payment_v2`) features.
>> `remarks`			string
>> `roomreservation_id`		Specifies the room reservation ID as used by Booking.com to identify the booked room within the reservation. If a guest books multiple rooms, then a unique `roomreservation_id` is generated for each room.	integer	Empty if the reservation is cancelled.
>> `smoking`		Specifies whether smoking is allowed in the room.	boolean	Possible values are: - 0: Smoking is not allowed - 1: Smoking is allowed
>> `total_price`		Specifies the total price for the room for all nights combined. This shows the sum of all prices known at the time of reservation.	integer	Note that there may be some excluded charges from this price. The unit of currency is always the same for a property and is set by Booking.com.
>> `addons`		Contains any additional services added to the reservation.	object
>>> `addon`		Contains individual additional service added to the reservation.	object
>>>> `name`		Specifies the additional service's name.	string	For example, Breakfast.
>>>> `nights`		Specifies the number of nights the guest has booked for the service.	integer
>>>> `persons`		Specifies the number of persons the addon is booked for.	integer
>>>> `price_mode`		Specifies an integer identifying the price mode.	enumerated integer	For a full list of supported price modes, see Available price modes.
>>>> `price_per_unit`		Specifies the price per unit for this addon.	integer
>>>> `total_price`		Specifies the total calculated price for this addon.	integer
>>>> `type`		Specifies the addon type ID.	enumerated integer	For a full list of supported addons and their corresponding IDs, see Addon Types.

Other details

The following table lists the rest of the reservation details.

Element	Description	Type	Notes
> `status`	Specifies the reservation status.	enumerated string	Possible values are: - `new` - `modified` - `cancelled`
> `time`	Specifies the time at which the reservation was made in HH:MM:SS format.	time
> `total_cancellation_fee`	[Only for cancelled reservations] Specifies the total amount of cancellation fees a guest has to pay because the cancellation was out of the cancellation policy.	integer	This value is computed as all cancelled rooms * all cancelled nights combined.
> `total_price`	Specifies the total amount of room sales for this reservation.	integer	This value is computed as all rooms * all nights combined. Note that there may be some excluded charges from this price. 0 if the reservation is cancelled.
>>> `total`	Specifies the total amount of extra charges that will be applied. Note that this price doesn't include excluded (included = "no") extra charges.	integer
`RUID`	Specifies the unique request ID which is an encoded string.	object	You can share this ID with the Booking.com Connectivity Support team when you run into an issue. This can help in understanding what went wrong.

Additional response elements

The following table describes the additional response elements:

Include room-level occupancy

Includes room-level adult count in XML reservations.

With this feature activated, you can see the number of adults booked for the roomrate.

Element	Attribute	Description	Type	Notes
> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
>> `occupancy`		Contains the maximum occupancy for each room reservation. If the room has rate-level restrictions then this is the maximum occupancy for that rate.	integer

Include reservation-level guest count

When you enable the feature: Include reservation-level guest count (childcount), the API includes the guest count at the reservation level and not under individual room level.

Disable room-level guest count

Before enabling this feature, make sure to disable the feature: Include room-level guest count. If both the features are enabled, the API shows only the room-level guest counts.

Element	Attribute	Description	Type
> `reservation`		Contains reservation details for each reservation	object
> `guest_counts`		Contains the number of adults and children included while searching for a reservation.	object
>> `guest_count`		Contains the number of adults and ages of individual children included while searching for a reservation.	integer
	`count`	Specifies the number of guests of a specified type and their age.	integer
	`type`	Specifies whether the guest falls under the following types, depending on their age: - adult - child	string
	`age`	If the guest type is `child`, then this specifies the age of the child.	integer

Include room-level guest count

When you enable the feature: Include room-level guest count (guestcount_per_room), the API removes the <numberofguests> element in /hotels/xml/reservations and /hotels/xml/reservationssummary and replaces it with <guest_counts> in the response. Enabling this feature displays room-level guest counts.

Element	Attribute	Description	Type
> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
> `guest_counts`		Contains the number of adults and children included while searching for a reservation.	object
>> `guest_count`		Contains the number of adults and ages of individual children included while searching for a reservation.	integer
	`count`	Specifies the number of guests of a specified type and their age.	integer
	`type`	Specifies whether the guest falls under the following types, depending on their age: - adult - child	string
	`age`	If the guest type is `child`, then this specifies the age of the child.	integer

Include price details

When the Include price details (include_price_details) feature is enabled, the API includes the VAT and city taxes details in the response.

Properties can configure the setup of taxes and charges in the Booking.com Extranet. They can specify how VAT and city tax are calculated and can configure up to 5 extra charges.

Element	Attribute	Description	Type	Notes
> `price_details`		Contains price details.	object
>> `guest`		Contains the total amount paid by the guest and the details of the extra charges that were either included or excluded from the total amount.	object
>>> `extracomponent`		Contains the details of the extra charges that were either included or excluded from the total amount paid by the guest.	object
	`text`	Specifies the description of the extra charge added by the property using the Booking.com Extranet.	string
	`amount`	Specifies the extra charge amount.	integer
	`currency`	Specifies the currency code for the charge amount.	enumerated string	Follows the ISO 4217 currency code. The value is always the same for a property and is set by Booking.com.
	`included`	Specifies whether this extra charge is included/excluded in the `total` amount.	boolean	Yes, denotes that the extra amount is included in the total amount.
	`per_night`	Indicates whether this extra charge is applied per night.	boolean
	`per_person`	Indicates whether this extra charge is applied per person.	boolean
	`percentage`	The percentage of the extra charge applied to the total amount.	string
>>> `total`		Specifies the total amount paid by the guest.	integer
>> `hotel`		Contains the total amount owed to the property and the details of the extra charges that were either included or excluded from the total amount.	object
>>> `extracomponent`		Contains the details of the extra charges that were either included or excluded from the total amount (that is owed to the property).	object
	`text`	Specifies the description of the extra charge added by the property using the Booking.com Extranet.	string
	`amount`	Specifies the extra charge amount.	integer
	`currency`	Specifies the currency code for the charge amount.	enumerated string	Follows the ISO 4217 currency code. The value is always the same for a property and is set by Booking.com.
	`included`	Specifies whether this extra charge is included/excluded in the `total` amount.	boolean	Yes, denotes that the extra amount is included in the total amount.
	`per_night`	Indicates whether this extra charge is applied per night.	boolean
	`per_person`	Indicates whether this extra charge is applied per person	boolean
	`percentage`	The percentage of the extra charge applied to the total amount.	string
>>> `total`		Specifies the total amount owed to the property.	integer

Include payment charges

When you enable the feature: ReservationsAPI Payment Charges (res_payment_charges), for reservations that are paid through the PayByBooking method, you can get the payment charges in the response.

Element	Description	Type
`reservations`	Root element.	object
> `reservation`	Contains reservation details for each reservation	object
>> `paymentcharge`	Contains the payment charges	integer

Include virtual credit card details

When the Payments Clarity Package (vcc_payment_v2) feature is enabled, the API response includes the following child elements under reservation.customer.

cc_current_balance
cc_activation_date
vcc_expiration_date
Withheld tax details: [Only for reservations on a property that is located in a region where Booking.com is obligated to withhold and remit taxes on behalf of the property] Specifies the total amount that Booking.com has withheld as tax for the reservation. You can identify this information where the extracomponent > text contains: Indirect Tax (Withheld Tax)

The response also adds the price_details element under the reservation.room.

Element	Attribute	Description	Type	Notes
`reservations`		Root element.	object
> `reservation`		Contains reservation details for each reservation	object
>> `customer`		Contains the booker details for the reservation.	object
>>> `cc_current_balance`		Specifies the virtual credit card's current balance.	integer
>>> `cc_activation_date`		Specifies the virtual credit card's activation date.	datetime
>>> `vcc_expiration_date`		Specifies the virtual credit card's expiration date.	datetime
>> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
>>> `price_details`			object
>>>> `guest`		Contains the total amount paid by the guest and the details of the extra charges that were either included or excluded from the total amount.	object
>>>>> `extracomponent`		Contains the details of the extra charges that were either included or excluded from the total amount paid by the guest.	object	Typically, the charges listed under `guest` are also listed under `hotel`. - Handling fee waivers: If the property waives a specific charge, then the extra charge is excluded (`included=no`) from `guest` > `total` amount and also excluded (`included=no`) from `hotel` > `total` amount. - Handling tax amount: Where Booking.com handles tax amount and submits them directly to the tax authority on behalf of the property, then the extra charge is included (`included=yes`) in the `guest` > `total` but excluded (`included=no`) from the `hotel` > `total` amount. - In few cases where Booking.com sponsors the extra charge, then the extra component would show as `included=no` under the `guest` > `total` amount, but `included=yes` under the `hotel` > `total` amount. - If the guest has to pay a fee/charge and if the property has to be paid the extra amount, then the extra component would show as `included=yes` under the `guest` > `total` amount, and `included=yes` under the `hotel` > `total` amount.
	`text`	Specifies the description of the extra charge as entered from the Booking.com Extranet by the property.
	`amount`	Specifies the extra charge amount.	integer
	`currency`	Specifies the currency code for the charge amount.	enumerated string	Follows the ISO 4217 currency code. The value is always the same for a property and is set by Booking.com.
	`included`	Specifies whether this extra charge is included in the total amount.	boolean	Yes, denotes that the extra amount is included in the total amount.
	`per_night`	Indicates whether this extra charge is applied per night.	boolean
	`per_person`	Indicates whether this extra charge is applied per person	boolean
	`percentage`	The percentage of the extra charge applied to the total amount.
>>>>> `total`		Specifies the total amount paid by the guest.	integer
>>>> `hotel`		Contains the total amount owed to the property and the details of the extra charges that were either included or excluded from the total amount.	object
>>>>> `extracomponent`		Contains the details of the extra charges that were either included or excluded from the total amount (that is owed to the property).	object	Typically, the charges listed under `guest` are also listed under `hotel`. - Handling fee waivers: If the property waives a specific charge, then the extra charge is excluded (`included=no`) from `guest` > `total` amount and also excluded (`included=no`) from `hotel` > `total` amount. - Handling tax amount: Where Booking.com handles tax amount and submits them directly to the tax authority on behalf of the property, then the extra charge is included (`included=yes`) in the `guest` > `total` but excluded (`included=no`) from the `hotel` > `total` amount. - In few cases where Booking.com sponsors the extra charge, then the extra component would show as `included=no` under the `guest` > `total` amount, but `included=yes` under the `hotel` > `total` amount. - If the guest has to pay a fee/charge and if the property has to be paid the extra amount, then the extra component would show as `included=yes` under the `guest` > `total` amount, and `included=yes` under the `hotel` > `total` amount.
	`text`	Specifies the description of the extra charge as entered from the Booking.com Extranet by the property.
	`amount`	Specifies the extra charge amount.	integer
	`currency`	Specifies the currency code for the charge amount.	enumerated string	Follows the ISO 4217 currency code. The value is always the same for a property and is set by Booking.com.
	`included`	Specifies whether this extra charge is included in the total amount.	boolean	Yes, denotes that the extra amount is included in the total amount.
	`per_night`	Indicates whether this extra charge is applied per night.	boolean
	`per_person`	Indicates whether this extra charge is applied per person	boolean
	`percentage`	The percentage of the extra charge applied to the total amount.
>>>>> `total`		Specifies the total amount owed to the property.	integer

Include timestamp of last update

When you enable the feature: Timestamp of last update for reservation (res_modify_timestamp), the API displays the timestamp of:

The original reservation, and,
The modifications made to the existing reservation.

Element	Description	Type
`reservations`	Root element.	object
> `reservation`	Contains reservation details for each reservation.	object
>> `modified_at`	Specifies the date and time when the original reservation was modified.	datetime
>> `booked_at`	Specifies the date and time when the reservation was made.	datetime

Include extra information

When you enable the feature: Get extra information for reservations (res_extra_info), the API adds the following information to the reservation messages.

Specifies whether the booker is travelling on business, including company name & tax.
Highlights the Genius status of the guest and if they qualify for any available freebies, such as a welcome drink or a late check-out.
Specifies the payment options such as bank transfer or virtual credit card.
Specifies more details about the price, such as whether the roomrate applied to the booking is a specially discounted genius rate.

The reservation can have two different currency codes

The first one is the property's default currency. It is the value in <currencycode>. The second one is the currency of the Booking virtual credit card. This is applicable only when the payment_type is payment_on_Booking.com and the payout_type is Virtual credit card. The property can choose to receive the virtual credit card with a different currency instead of the default currency by using the Extranet.

Element	Attribute	Description	Type	Notes
`reservations`		Root element.	object
> `reservation`		Contains reservation details for each reservation.	object
>> `reservation_extra_info`		Specifies more information about the reservation.	object
>>> `booker`		Specifies more information about the person who made the booking.	object
>>>> `affiliations`		Specifies any affiliations that the person who made the booking might have.	object
>>>>> `affiliation`		Specifies the company name and VAT number provided by the booker.	object
	`name`	Specifies the company name with which the booker is affiliated to.	string
	`number`	Specifies the VAT number for the company which the booker is affiliated to.	string
	`numbertype`	Specifies the type. For example, `vat`.	enumerated string
	`type`	Specifies the affiliation type. For example, `company`.	enumerated string
>>> `flags`		Contains additional details about the booking.	object
>>>> `flag`			object
	`name`	Specifies details such as whether the booker is a Genius customer, or more about the reservation.	enumerated string	Can contain one of the following values: - `booker_is_genius`: Indicates whether the Booker is a member of Booking.com's loyalty program called Genius. - `no_cc_reservation`: Indicates that the reservation doesn't need a credit card guarantee. - `no_address_reservation`: Indicates that the reservation doesn't need to enter their address for the reservation. - `smart_flex_replacement_reservation`: Indicates that Booking.com will provide an alternate reservation to the host if the guest cancels the reservation. - `smart_flex_reservation`: Indicates that Booking.com will pay the cancellation charge if guests cancel the reservation.
>>> `guests`			object
>>>> `services`		Contains the supported services for the staying guests.	object
>>>>> `service`		Contains details of individual services supported by the property.	object
	`name`	Specifies the service name from a list of available services.	string	For a full list of available services, see Service Names.
>>>>>> `text`		Specifies the service description.	string	For a full list of available services, see Service Names.
>>> `payer`		Contains the reservation payment information.	object
>>>> `payments`		Groups multiple reservation payment information.	object
>>>>> `payment`		Specifies individual reservation payment information.	object
	`amount`		integer
	`currency`	Specifies the currency used for the payment.	enumerated string	Follows the ISO 4217 currency code. The value is always the same for a property and is set by Booking.com.
	`payment_type`	Specifies the payment type.	enumerated string	Can contain one of the following values: - `payment_on_Booking.com`
	`payout_type`	Specifies the payout type.	enumerated string	Can contain one of the following values: - `BankTransfer` - `Virtual credit card`
>> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
>>> `price`		Contains more details about the price.	number
	`date`	Specifies the stay date for which the price is valid.	date
	`genius_rate`	Specifies whether the roomrate applied to the booking is a specially discounted genius rate.	boolean	A reservation with the `genius_rate` set to `no` can show a genius discounted price, only if a genius discount has been added at the room level. For more information on how to set room-level genius rate discount, see the Opportunities tab in the Extranet.
	`rate_id`	Specifies the rate category ID as known at the moment of reservation.	integer	If the room is booked with a rate that is rewritten from a parent rate, the API specifies the rate category ID of the parent rate.
	`rewritten_from_id`	Specifies the rate ID of the booked rate of the room when the booked rate is rewritten from a parent rate.	integer
	`rewritten_from_name`	Specifies the name of the booked rate of the room when the booked rate is rewritten from a parent rate.	string

Include cancellation policy details

When you enable the feature: Add_cancellation_policy (res_cancel_policies), The API returns the cancellation policy code which defines the cancellation policy in the response. The response also includes grace period information for non-refundable rooms.

You can also include the feature: Add cancellation policy details (res_cancel_policy_details) to get the start and end of the cancellation policy period. If a property chooses to offer a grace period, then guests can cancel non-refundable bookings depending on the policy conditions.

Element	Attribute	Description	Type	Notes
`reservations`		Root element.	object
> `reservation`		Contains reservation details for each reservation.	object
>> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
>>> `cancel_penalties`		Contains the cancellation policy details.	object
>>>> `cancel_penalty`		Contains policy code, grace period before a penalty is applied (where applicable) and penalty amount details.	object
	`from`	Specifies the start date when the policy is in effect.	datetime	When the `from` attribute is specified along with the `until` attribute with the `0` penalty amount, it denotes the grace period of the policy.
	`until`	Specifies an end date until which the policy is in effect with the specified penalty amount.	datetime
	`policy_code`	Specifies the policy code applied on the room rate	string
>>>>> `amount_percent`		Contains the amount that the property should charge the guest as penalty, if the guest cancels before/after the deadline.	object	Typically, if the `from` and `until` values are specified, it denotes a period before the deadline.
	`amount`	Specifies the penalty amount.	integer
	`currency_code`	Specifies the currency code for the charge amount.	enumerated string	Follows the ISO 4217 currency code. The value is always the same for a property and is set by Booking.com.

Include promotion ID

When you enable the feature: Include promotion ID (include_promotion_id), the API response includes the promotion ID along with the reservation room price information.

Element	Attribute	Description	Type	Notes
`reservations`		Root element.	object
> `reservation`		Contains reservation details for each reservation.	object
>> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
>>> `price`		Contains more details about the price.	number	To view rate rewrite information, make sure to enable the feature: Get extra information for reservations (`res_extra_info`).
	`promotion_id`	Specifies the promotion ID if the rate was calculated based on a promotion.	string

Include room-level guest counts (old)

When you enable the feature: Include room-level guest counts (old) (childcount_per_room), the API returns the number of adults and children (with their ages) per room reservation.

Element	Attribute	Description	Type
> `room`		Contains the booked room details including stay dates, guest information and room facilities.	object
>> `guest_counts`		Contains the number of adults and children (with their ages) per room reservation.	object
>>> `guest_count`		Contains the number of adults and ages of individual children included while searching for a reservation.	object
	`count`	Specifies the number of guests of a specified type and their age.	integer
	`type`	Specifies whether the guest falls under the following types, depending on their age: - `adult` - `child`	string
	`age`	If the guest type is `child`, then this specifies the age of the child.	integer

Include dummy CC details for bank transfer payout

Enable this feature only if the property's payout method is set to bank transfer (BT).

If you enable the feature: Include dummy CC details for bank transfer payout (res_dummy_cc_on_bt), the API returns dummy credit card details in reservation messages when guests pay through an alternate payment method.

Element	Description	Type	Notes
`reservation`	Contains more details on the reservation.	object	This includes comments, reservation ID, and details of the individual who made the reservation.
> `customer`	Contains the booker details for the reservation.	object
>> `cc_type`	Specifies dummy credit card issuer details.	enumerated string
>> `cc_number`	Specifies dummy credit card number.	string
>> `cc_cvc`	Specifies dummy credit card CVC code.	string
>> `cc_expiration_date`	Specifies dummy credit card expiration date.	datetime
>>> `cc_name`	Specifies `NOCCRESERVATION` as the credit card holder's name.	object	Applicable only for reservations paid through an alternate payment method.

Service names

The following table lists all the services code names and their associated descriptions. Based on the code in the response, you can identify the available services supported by the property for a specific reservation.

Code Name	Description
GF_1	Early check in
GF_2	Free airport shuttle
GF_3	Free drink upon arrival
Gf_4	Free bike rental
GF_5	Give Genius guests 2 extra hours to check out
GF_6	Free breakfast
GF_7	Free parking on availability
GF_8	Free Wifi

Service type ID

The following table lists all the services and their associated IDs. Based on the ID(s) in the response, you can identify the services or add-ons supported by the property for a reservation.

Service Type ID	Service Name
1	Late Check-out
2	Early Check-in
3	Late Check-in
4	Champagne
5	Wine
6	Flowers
7	Attraction
8	Airport Shuttle
9	Parking
10	Massage
11	Facial
12	Body
13	Christmas
14	New Year
15	Celebration Package
16	Ski Pass

Available price modes

The following table lists all the price modes and their corresponding IDs. Based on the ID in the response, you can identify the price mode that was used to calculate the room price for a reservation.

ID	Price mode
0	Not applicable
1	Per stay
2	Per person per stay
3	Per night
4	Per person per night
5	Percentage
6	Per person per night restricted

Addon types

The following table lists all the addons and their respective IDs.

ID	Name
1	Breakfast
2	Continental breakfast
3	American breakfast
4	Buffet breakfast
5	Full english breakfast
6	Lunch
7	Dinner
8	Half board
9	Full board
11	Breakfast for Children
12	Continental breakfast for Children
13	American breakfast for Children
14	Buffet breakfast for Children
15	Full english breakfast for Children
16	Lunch for Children
17	Dinner for Children
18	Half board for Children
19	Full board for Children
20	WiFi
21	Internet
22	Parking space
23	Extrabed
24	Babycot

Quick Actions

→ For troubleshooting information, see Troubleshooting and list of error codes.