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Guest experience solutions

Solutions common to Hotels and Homes segments

This section covers all the guest experience solutions common to both the Hotels and Homes segments.

Solution nameCommercial feature name (as in CPP)Technical SolutionsCapabilities
MessagingMessagingMessaging API
  • Retrieving messages
  • Confirming the successful retrieval of messages
  • Posting a message to a conversation
  • Retrieving all conversations (with most recent message) per property
  • Retrieving a specific conversation by conversation ID
  • Retrieving a specific conversation by reservation ID
  • Tagging a conversation as no reply needed
  • Removing the no reply needed tag
  • Tagging messages as read
  • Removing the message read tag
  • Setting tags
  • Deleting tags
  • Creating a message query to retrieve messages
  • Retrieving the messages from message query
  • Uploading an attachment less than or equal to 1MB
  • Uploading an attachment more than 1MB
  • Downloading an uploaded attachment
  • Retrieving the metadata of an uploaded attachment
Guest reviews
  • Guest Reviews Information
  • Guest Reviews Reply
Guest reviews API
  • Retrieving reviews
  • Retrieving property guest scores
  • Retrieving property reviews iframe
  • Replying to a review

Guest experience solution available only in Hotels segment

This section covers guest experience solution available only in the Hotels segment.

Solution nameCommercial feature name (as in CPP)Technical SolutionsCapabilities
Vacation Rental Essentials
  • Property Profile
  • Key Collection
  • Damage Deposit
  • House Rules
  • Property profile API (Content API)
  • Key collection API (Content API)
  • Content API (Referred to as SecurityDepositAmount), Property Settings API
  • House Rules API (Content API), Property Settings API
  • Property Profile
    • Set and update property profile information
    • Retrieve property profile information
    • Upload a property profile photo
    • Remove the property profile photo
    • Create and update hotelier messages
    • Retrieve hotelier messages
    • Remove hotelier messages
  • Key collection
    • Retrieve check-in method variations
    • Retrieve all check-in methods
    • Set check-in method(s) for a property
    • Retrieve check-in method(s) for a property
    • Upload check-in photos
    • Retrieve check-in photos
    • Remove check-in photos
  • House rules
    • Set and update house rules
    • Retrieve house rules
  • Damage deposit
    • Set damage deposit
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