Connectivity notification holds

This topic describes how to use the Hold feature in the Connectivity Notification Service (CNS).

What are Holds?

Holds are a mechanism within the Connectivity Notification Service (CNS) to pause the delivery of notifications on demand. This is useful for maintenance, testing, or issue resolution purposes.

Points to remember

Granular hold controls: You can selectively apply holds at three levels:

• Endpoint-specific holds: Pause notifications for specific endpoint.
• Notification type-specific holds: Pause specific types of notifications.
• Globally, for all the notification types and subscribed endpoints.

You can set up notification holds in advance for planned maintenance or for a service outage.

Managing notification holds

You can use holds to temporarily prevent the delivery of notifications to specific endpoints, notification types or across all notifications.

Notification holds can be:

• upcoming: You can schedule a hold to take effect in the future.
• active: You can schedule a hold to take effect immediately.

For both types of holds, you can:

• update the hold details
• release the upcoming or active hold

Add new notification hold

1. After you log in to the Provider Portal, go to Administration > Notification Service Settings.
2. Click Add new notification hold.
3. To pause notifications for:
   1. Single notification, select Single notification. Select the Notification type and a version.
   2. Single endpoint, select Single endpoint and select an endpoint.
   3. All notifications, select All notifications.
4. Select a start date and time. You can choose from now or select Custom to select a custom start time.
5. Select an end time from the predefined period or select Custom to specify an end time.
6. Click Create Notification hold.

Update notification hold

You can update an active/upcoming notification hold by clicking on the more options icon by the side of the notification and selecting Update upcoming hold.

Remove notification hold

You can release an active/upcoming notification hold by clicking on the more options icon by the side of the notification and selecting Release upcoming hold.