Property statuses

As you create and manage properties with Content API, each property will pass through various statuses. This page lists all possible property statuses and gives recommendations on what to do for each status.

You can check the status of a property at any time with /ota/OTA_HotelSearch. Your goal should always be the status Open / bookable. Only with this status will a property appear on Booking.com.

Common statuses

These statuses will occur frequently, as part of the normal property creation process.

Changing property content in different statuses

Once your property is Open / bookable, you can change or update any property content via OTA_HotelDescriptiveContentNotif with the following exceptions:

• The following can only be updated in XML: Being built status or for Test Hotel:
  • The property's physical address.
  • The property's geographical location (in longitude and latitude).
  • The property's LanguageCode
• The following can be updated in any status that is not Open / bookable
  • Tax policies for VAT, City Tax, and TAX

NOTE: these restriction apply to OTA_HotelDescriptiveContentNotif. For modifications via the new [Property API][property-api-introduction], please see its list of [validation checks for updates.][property-api-validations-ga-patch]

If you need to change any of the preceding information, contact your local partner services (LPS) team.

Uncommon statuses

These statuses shouldn't occur frequently, but can be part of a property's natural life-cycle.

Other statuses

The API will almost never return the following statuses. If it does, please advise the corresponding property partner to reach out to their Local Support team.