Fraud prevention and Terms & Conditions compliance

This section outlines the requirement for partners to include a fraud prevention clause in their Terms & Conditions, ensuring compliance with Booking.com’s fraud policies.

Introduction to fraud prevention

As part of Booking.com ongoing commitment to security and compliance with industry regulations, we require all our partners to include a clear fraud prevention clause in their Terms & Conditions.

This clause informs travellers of the potential for investigation or cancellation of reservations if fraudulent activity is detected.

Required clause:

“Reservations may be investigated or cancelled if fraudulent.”

This clause serves to notify your travellers that bookings could be subject to investigation or cancellation if deemed fraudulent.

It is important that you communicate this possibility clearly in your Terms & Conditions to set accurate expectations.

Why is this important?

By including this clause, you help protect both your travellers and your business from the consequences of fraud.

Fraudulent bookings can lead to:

• Financial losses.

• Damage to reputation.

• Potential legal implications.

Including this clause also ensures that your platform aligns with Booking.com’s Fraud Engine updates, which help prevent fraudulent activity and secure a safer booking environment for all users.

Failure to disclose this information may result in misunderstandings about our fraud prevention procedures, which could damage customer trust and negatively impact your business operations.

Compliance with Booking.com's fraud policies

As an Affiliate Partner with Booking.com’s Demand API, you are required to comply with our fraud prevention policies and ensure that this information is properly disclosed in your Terms & Conditions.

By adding this clause, you become legally protected as outlined in Booking.com Terms and Conditions A17.

Next steps:

1. Update your Terms & Conditions: Ensure the required fraud prevention clause is added to your platform’s Terms & Conditions.

2. Inform your travellers: Make your travellers aware of this update and ensure they understand the possibility of their reservations being cancelled or investigated due to fraudulent activity.

3. Maintain compliance: Regularly review and update your policies to remain compliant with Booking.com’s fraud prevention and security standards.