Use the /orders endpoints to let travellers book and pay for travel services directly from your application, then retrieve and manage order details throughout their lifecycle without redirecting users to Booking.com.
API collection is part of the Demand API and provides the endpoints required to support the complete booking lifecycle and post-booking capabilities within your application:
✅ Create orders – Confirm availability, review pricing and payment options, and create orders for supported travel services.
✅ Manage orders – Retrieve post-booking information, cancel eligible bookings, and perform supported modifications.
✅ Support reporting and reconciliation – Retrieve order data across travel services for reporting, commission reconciliation, attribution, and operational workflows.
As part of our Connected Trip offering, the /orders API collection supports multiple travel services — including accommodations and car rentals.
Use the /orders endpoints if your integration supports any of the following application flows:
The following endpoints support the full lifecycle of an order — from order creation to post-booking management and reporting.
These endpoints allow you to validate availability, review the price and payment options, and create an order:
| Endpoint | Description |
|---|---|
| /orders/preview | Retrieve the final price, available payment methods, and booking information before confirming the reservation. |
| /orders/create | Create the order and process payment using the order token returned by /orders/preview. |
Learn how to use these endpoints in the Orders creation guide.
Use the service-specific /orders/details/* endpoints to retrieve detailed information about individual orders.
| Endpoint | Description |
|---|---|
| /orders/details/accommodations | Retrieve accommodation-specific details (e.g. check-in time, policies, status and labels). You may want this, for example, to assist a customer with an enquiry. |
| /orders/details/cars and /orders/details/cars/live | Retrieve car rental order details including pick-up information, order status, driver details (where available), and attribution labels. |
| /orders/details/flights | Retrieve flight booking details such as itinerary information and reservation status. |
These endpoints can power traveller-facing experiences such as Manage My Booking pages and support operational workflows including customer support, commission reconciliation, and loyalty integrations.
| Endpoint | Description |
|---|---|
| /orders/cancel | Cancel an eligible reservation and retrieve the cancellation result. |
| /orders/modify | Modify supported aspects of an existing booking, such as dates or payment details where applicable. |
Use a single endpoint to retrieve information about multiple orders across travel services for reporting and operational purposes.
| Endpoint | Description |
|---|---|
| /orders/details | Retrieve order information created or updated within a specified time period to support reporting, reconciliation, attribution, and customer operations. |
See the Reporting and reconciliation guide for implementation details and examples.
The /orders/preview endpoint helps improve the booking experience by:
- Returning the final price and available payment methods for the selected products.
- Generating an order token that encapsulates the validated booking information. Pass this token to /orders/create to complete the booking without rebuilding the request.
See the Pricing guide for more details.
The Demand API supports a range of payment models and methods to accommodate different integration scenarios.
The /orders API collection provides:
- Information about available payment methods.
- Payment timing and collection details.
- Support for the payment flow associated with the selected booking.
Explore the Payments documentation for integration guidance and implementation best practices.
- Create orders – Learn how to use /orders/preview and /orders/create.
- Modify orders - Learn how to use /orders/modify and /orders/modify/preview in Beta.
- Cancel orders - Learn all about cancellations, and cancellation policies.
- Retrieve post-booking details – Access service-specific booking information for accommodations, cars, and flights.
- Reporting and reconciliation – Retrieve order data across travel services for reporting and operational workflows.
- Payments quick guide – Learn how to determine available payment methods and timings before creating an order.