Cancellation policy codes
This section provides an updated list of cancellation policy codes and their descriptions available in Booking.com. You can use these codes when creating or editing the penalty conditions using the Policies API.
Obsolete policies are no longer available
This section has been revised to include only active policies that Booking.com currently supports. All obsolete policies as of May 10, 2021 were removed for clarity.
Using cancellation policy codes
You can use these codes when creating or updating a policy for a property.
- Before the arrival date.
• Policy with 100% penalty after reservation/deadline (Non-refundable)
• Policies with 100% penalty after deadline
• Policies with 50% penalty after deadline
• Policy with 50% penalty after reservation
• Policies with penalty after deadline in nights
• Policy with penalty after reservation in nights
• Fully Flexible policy with no penalty - On or after the arrival date.
- Policies only for Germany
Policies before the day of arrival
This section describes the cancellation policies for cancellations that take place before the day of arrival (before 12AM on day of arrival). To see the cancellation policy details for cancellations on the day of arrival (after 12AM), see the cancellations on day of arrival.
- Code refers to the integer associated with the cancellation policy.
- Penalty (%) after reservation refers to the percentage of the total price that is charged to the guest if they cancel after reservation.
- Penalty after reservation (nights) refers to the amount of nights that are charged to the guest if they cancel after reservation.
- Deadline (D) specifies the cancellation deadline in days before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of days less than the number specified.
- Deadline (H) specifies the cancellation deadline in hours before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of hours less than the number specified.
- Penalty (%) after deadline refers to the percentage of the total price that is charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).
- Penalty (nights) after deadline refers to the amount of nights that are charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).
Policy with 100% penalty after reservation/deadline (Non-refundable)
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 1 | 100 | 100 | The guest will be charged the total price if they cancel. |
Policies with 100% penalty after deadline
The guest will be charged a prepayment of the total price of the reservation.
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 12 | 0 | 42 | 1008 | 100 | The guest can cancel free of charge until 42 days before arrival. The guest will be charged the total price if they cancel in the 42 days before arrival. |
| 13 | 0 | 28 | 672 | 100 | The guest can cancel free of charge until 28 days before arrival. The gues will be charged the total price of the reservation if they cancel in the 28 days before arrival. |
| 14 | 0 | 14 | 336 | 100 | The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price if they cancel in the 14 days before arrival. |
| 15 | 0 | 7 | 168 | 100 | The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. |
| 16 | 0 | 5 | 120 | 100 | The guest can cancel free of charge until 5 days before arrival. The guest will be charged the total price if they cancel in the 5 days before arrival. |
| 29 | 0 | 2 | 48 | 100 | The guest can cancel free of charge until 2 days before arrival. The guest will be charged the total price if they cancel in the 2 days before arrival. |
| 31 | 0 | 3 | 72 | 100 | The guest can cancel free of charge until 3 days before arrival. The guest will be charged the total price if they cancel in the 3 days before arrival. |
| 38 | 0 | 1 | 24 | 100 | The guest can cancel free of charge until 1 day before arrival. The guest will be charged the total price if they cancel within 1 day before arrival. |
| 74 | 0 | 30 | 720 | 100 | The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price if they cancel in the 30 days before arrival. |
| 121 | 0 | 60 | 1440 | 100 | The guest can cancel free of charge until 60 days before arrival. The guest will be charged the total price if they cancel in the 60 days before arrival. |
| 172 | 0 | 15 | 360 | 100 | The guest can cancel free of charge until 15 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 15 days before arrival. |
| 178 | 0 | 10 | 240 | 100 | The guest can cancel free of charge until 10 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 10 days before arrival. |
| 202 | 0 | 20 | 480 | 100 | The guest can cancel free of charge until 20 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 20 days before arrival. |
| 205 | 0 | 21 | 504 | 100 | The guest can cancel free of charge until 21 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 21 days before arrival. |
| 231 | 0 | 31 | 744 | 100 | The guest can cancel free of charge until 31 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 31 days before arrival. |
| 237 | 0 | 45 | 1080 | 100 | The guest can cancel free of charge until 45 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 45 days before arrival. |
| 242 | 0 | 4 | 96 | 100 | The guest can cancel free of charge until 4 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 4 days before arrival. |
| 249 | 0 | 6 | 144 | 100 | The guest can cancel free of charge until 6 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 6 days before arrival. |
| 261 | 0 | 8 | 192 | 100 | The guest can cancel free of charge until 8 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 8 days before arrival. |
| 267 | 0 | 90 | 2160 | 100 | The guest can cancel free of charge until 90 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 90 days before arrival. |
Policies with 50% penalty after deadline
The guest will be charged a prepayment of 50% of the total price.
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 52 | 0 | 1 | 24 | 50 | The guest can cancel free of charge until 1 day before arrival. The guest will be charged 50% of the total price if they cancel within 1 day before arrival. |
| 55 | 0 | 2 | 48 | 50 | The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. |
| 58 | 0 | 3 | 72 | 50 | The guest can cancel free of charge until 3 days before arrival. The guest will be charged 50% of the total price if they cancel in the 3 days before arrival. |
| 62 | 0 | 5 | 120 | 50 | The guest can cancel free of charge until 5 days before arrival. The guest will be charged 50% of the total price if they cancel in the 5 days before arrival. |
| 65 | 0 | 7 | 168 | 50 | The guest can cancel free of charge until 7 days before arrival. The guest will be charged 50% of the total price if they cancel in the 7 days before arrival. |
| 68 | 0 | 14 | 336 | 50 | The guest can cancel free of charge until 14 days before arrival. The guest will be charged 50% of the total price if they cancel in the 14 days before arrival. |
| 72 | 0 | 30 | 720 | 50 | The guest can cancel free of charge until 30 days before arrival. The guest will be charged 50% of the total price if they cancel in the 30 days before arrival. |
| 115 | 0 | 42 | 1008 | 50 | The guest can cancel free of charge until 42 days before arrival. The guest will be charged 50% of the total price if they cancel in the 42 days before arrival. |
| 119 | 0 | 60 | 1440 | 50 | The guest can cancel free of charge until 60 days before arrival. The guest will be charged 50% of the total price if they cancel in the 60 days before arrival. |
| 181 | 0 | 10 | 240 | 50 | The guest can cancel free of charge until 10 days before arrival. The guest will be charged 50% of the total price if they cancel in the 10 days before arrival. |
| 196 | 0 | 15 | 360 | 50 | The guest can cancel free of charge until 15 days before arrival. The guest will be charged 50% of the total price if they cancel in the 15 days before arrival. |
| 203 | 0 | 20 | 480 | 50 | The guest can cancel free of charge until 20 days before arrival. The guest will be charged 50% of the total price if they cancel in the 20 days before arrival. |
| 208 | 0 | 21 | 504 | 50 | The guest can cancel free of charge until 21 days before arrival. The guest will be charged 50% of the total price if they cancel in the 21 days before arrival. |
| 263 | 0 | 8 | 192 | 50 | The guest can cancel free of charge until 8 days before arrival. The guest will be charged 50% of the total price if they cancel in the 8 days before arrival. |
| 560 | 0 | 6 | 144 | 50 | The guest can cancel free of charge until 6 days before arrival. The guest will be charged 50% of the total price if they cancel in the 6 days before arrival. |
| 561 | 0 | 90 | 2160 | 50 | The guest can cancel free of charge until 90 days before arrival. The guest will be charged 50% of the total price if they cancel in the 90 days before arrival. |
| 565 | 0 | 28 | 672 | 50 | The guest can cancel free of charge until 28 days before arrival. The guest will be charged 50% of the total price if they cancel in the 28 days before arrival. |
| 567 | 0 | 31 | 744 | 50 | The guest can cancel free of charge until 31 days before arrival. The guest will be charged 50% of the total price if they cancel in the 31 days before arrival. |
| 569 | 0 | 45 | 1080 | 50 | The guest can cancel free of charge until 45 days before arrival. The guest will be charged 50% of the total price if they cancel in the 45 days before arrival. |
Policy with 50% penalty after reservation
| Code | Penalty (%) after reservation | Deadline (D) | Deadline (H) | Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 168 | 50 | The guest will be charged 50% of the total price if they cancel their booking after reservation. |
Policies with penalty after deadline in nights
The guest will be charged a prepayment of the cost of the first night.
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (No. of nights) after deadline | Natural language description |
|---|---|---|---|---|---|
| 30 | 0 | 14 | 336 | 1 | The guest can cancel free of charge until 14 days before arrival. The guest will be charged the first night if they cancel in the 14 days before arrival. |
| 33 | 0 | 3 | 72 | 1 | The guest can cancel free of charge until 3 days before arrival. The guest will be charged the first night if they cancel in the 3 days before arrival. |
| 34 | 0 | 2 | 48 | 1 | The guest can cancel free of charge until 2 days before arrival. The guest will be charged the first night if they cancel in the 2 days before arrival. |
| 36 | 0 | 1 | 24 | 1 | The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival. |
| 37 | 0 | 7 | 168 | 1 | The guest can cancel free of charge until 7 days before arrival. The guest will be charged the first night if they cancel in the 7 days before arrival. |
| 60 | 0 | 5 | 120 | 1 | The guest can cancel free of charge until 5 days before arrival. The guest will be charged the first night if they cancel in the 5 days before arrival. |
| 70 | 0 | 30 | 720 | 1 | The guest can cancel free of charge until 30 days before arrival. The guest will be charged the first night if they cancel in the 30 days before arrival. |
| 113 | 0 | 42 | 1008 | 1 | The guest can cancel free of charge until 42 days before arrival. The guest will be charged the first night if they cancel in the 42 days before arrival. |
| 117 | 0 | 60 | 1440 | 1 | The guest can cancel free of charge until 60 days before arrival. The guest will be charged the first night if they cancel in the 60 days before arrival. |
| 173 | 0 | 4 | 96 | 1 | The guest can cancel free of charge until 4 days before arrival. The guest will be charged the first night if they cancel in the 4 days before arrival. |
| 179 | 0 | 10 | 240 | 1 | The guest can cancel free of charge until 10 days before arrival. The guest will be charged the first night if they cancel in the 10 days before arrival. |
| 192 | 0 | 15 | 360 | 1 | The guest can cancel free of charge until 15 days before arrival. The guest will be charged the first night if they cancel in the 15 days before arrival. |
| 206 | 0 | 21 | 504 | 1 | The guest can cancel free of charge until 21 days before arrival. The guest will be charged the first night if they cancel in the 21 days before arrival. |
| 250 | 0 | 6 | 144 | 1 | The guest can cancel free of charge until 6 days before arrival. The guest will be charged the first night if they cancel in the 6 days before arrival. |
| 262 | 0 | 8 | 192 | 1 | The guest can cancel free of charge until 8 days before arrival. The guest will be charged the cost of the first night if they cancel in the 8 days before arrival. |
| 268 | 0 | 90 | 2160 | 1 | The guest can cancel free of charge until 90 days before arrival. The guest will be charged the cost of the first night if they cancel in the 90 days before arrival. |
| 548 | 0 | 0.33 | 8 | 1 | The guest can cancel free of charge until 4:00 PM one day before arrival. The guest will be charged the cost of the first night if they cancel after 4:00 PM one day before arrival. |
| 549 | 0 | 0.25 | 6 | 1 | The guest can cancel free of charge until 6:00 PM one day before arrival. The guest will be charged the cost of the first night if they cancel after 6:00 PM one day before arrival. |
| 563 | 0 | 20 | 480 | 1 | The guest can cancel free of charge until 20 days before arrival. The guest will be charged the cost of the first night if they cancel in the 20 days before arrival. |
| 564 | 0 | 28 | 672 | 1 | The guest can cancel free of charge until 28 days before arrival. The guest will be charged the cost of the first night if they cancel in the 28 days before arrival. |
| 566 | 0 | 31 | 744 | 1 | The guest can cancel free of charge until 31 days before arrival. The guest will be charged the cost of the first night if they cancel in the 31 days before arrival. |
| 568 | 0 | 45 | 1080 | 1 | The guest can cancel free of charge until 45 days before arrival. The guest will be charged the cost of the first night if they cancel in the 45 days before arrival. |
Fully flexible policy with no penalty
| Code | Penalty (%) after reservation | Deadline (D) | Deadline (H) | Penalty after deadline | Natural language description |
|---|---|---|---|---|---|
| 152 | 0 | 0 | The guest can cancel free of charge at any time. No prepayment is needed. |
Policy with penalty after reservation in nights
| Code | Cancellation Penalty (No. of nights) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty after deadline | Natural language description |
|---|---|---|---|---|---|
| 166 | 1 | The guest will be charged the cost of the first night if they cancel after reservation. |
Policies on the day of arrival
The following table only describes the cancellation policies for cancellations that take place on the day of arrival (after 12AM). To see the cancellation policies details for cancellations before the day of arrival (before 12AM on day of arrival), see the cancellations before day of arrival.
- Code refers to the integer associated with the cancellation policy.
- Deadline (H) specifies the cancellation deadline in hours on the arrival date after 12AM. A penalty occurs when a guest makes a cancellation in any number of hours more than the number specified.
- Penalty (%) after deadline refers to the percentage of the total price that is charged to the guest if they cancel when the number of hours (on arrival date) is more than the number specified in Deadline (H).
- Penalty (nights) after deadline refers to the amount of nights that are charged to the guest if they cancel when the number of hours (on arrival date) is more than the number specified in Deadline (H).
| Code | Deadline (H) | Cancellation Penalty (%) after deadline | Cancellation Penalty (No. of nights) after deadline | Natural language description |
|---|---|---|---|---|
| 35 | 0 | - | 1 | The guest can cancel free of charge until 12:00 AM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 12:00 AM on the day of arrival. |
| 41 | 18 | 100 | - | The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged the total price if they cancel after 6 pm on the day of arrival. |
| 42 | 18 | - | 1 | The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged the first night if they cancel after 6 pm on the day of arrival. |
| 43 | 14 | - | 1 | The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged the first night if they cancel after 2 pm on the day of arrival. |
| 45 | 14 | 50 | - | The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged 50% of the total price if they cancel after 2 pm on the day of arrival. |
| 47 | 14 | 100 | - | The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged the total price if they cancel after 2 pm on the day of arrival. |
| 49 | 18 | 50 | - | The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged 50% of the total price if they cancel after 6 pm on the day of arrival. |
| 163 | 16 | - | 1 | The guest can cancel free of charge until 4:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 4:00 PM on the day of arrival. |
| 170 | 19 | - | 1 | The guest can cancel free of charge until 7:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 7:00 PM on the day of arrival. |
| 182 | 12 | - | 1 | The guest can cancel free of charge until 12:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 12:00 PM on the day of arrival. |
| 183 | 13 | - | 1 | The guest can cancel free of charge until 01:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 01:00 PM on the day of arrival. |
| 200 | 16 | 100 | - | The guest can cancel free of charge until 4:00 PM on the day of arrival. The guest will be charged the total price of the reservation if you cancel after 4:00 PM on the day of arrival. |
| 562 | 16 | 50 | - | The guest can cancel free of charge until 4:00 PM on the day of arrival. The guest will be charged 50% of the total price if they cancel after 4:00 PM on the day of arrival. |
Policies only for Germany
The policy codes in this section are either only available to German properties or will be after some of these policy codes are deprecated on May 12, 2021 for other countries.
Policies table
The deadline in days refers to the number of days before the arrival date, whereas the deadline in hours refers to the time of day on the day of arrival (so x number of hours after midnight of day of arrival).
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 140 | 90 | The guest will be charged a prepayment of 90% of the total price after reservation. | |||
| 141 | 0 | 18 | 90 | The guest will be charged a prepayment of 90% of the total price after 6:00 PM on the day of arrival. | |
| 143 | 0 | 1 | 90 | The guest will be charged a prepayment of 90% of the total price within 1 day before arrival. | |
| 144 | 0 | 2 | 90 | The guest will be charged a prepayment of 90% of the total price in the 2 days before arrival. | |
| 145 | 0 | 3 | 90 | The guest will be charged a prepayment of 90% of the total price in the 3 days before arrival. | |
| 146 | 0 | 7 | 90 | The guest will be charged a prepayment of 90% of the total price in the 7 days before arrival. | |
| 147 | 0 | 14 | 90 | The guest will be charged a prepayment of 90% of the total price in the 14 days before arrival. | |
| 148 | 0 | 28 | 90 | The guest will be charged a prepayment of 90% of the total price in the 28 days before arrival. | |
| 149 | 0 | 30 | 90 | The guest will be charged a prepayment of 90% of the total price in the 30 days before arrival. | |
| 150 | 0 | 42 | 90 | The guest will be charged a prepayment of 90% of the total price in the 42 days before arrival. | |
| 153 | 0 | 14 | 90 | The guest will be charged a prepayment of 90% of the total price after 2:00 PM on the day of arrival. | |
| 154 | 0 | 5 | 90 | The guest will be charged a prepayment of 90% of the total price in the 5 days before arrival. | |
| 155 | 0 | 60 | 90 | The guest will be charged a prepayment of 90% of the total price in the 60 days before arrival. | |
| 171 | 0 | 18 | 80 | The guest will be charged a prepayment of 80% of the total price after 6:00 PM on the day of arrival. | |
| 189 | 0 | 14 | 80 | The guest will be charged a prepayment of 80% of the total price in the 14 days before arrival. | |
| 201 | 0 | 1 | 80 | The guest will be charged a prepayment of 80% of the total price within 1 day before arrival. | |
| 209 | 0 | 21 | 80 | The guest will be charged a prepayment of 80% of the total price in the 21 days before arrival. | |
| 213 | 0 | 28 | 80 | The guest will be charged a prepayment of 80% of the total price in the 28 days before arrival. | |
| 216 | 0 | 2 | 80 | The guest will be charged a prepayment of 80% of the total price in the 2 days before arrival. | |
| 226 | 0 | 30 | 80 | The guest will be charged a prepayment of 80% of the total price in the 30 days before arrival. | |
| 236 | 0 | 3 | 80 | The guest will be charged a prepayment of 80% of the total price in the 3 days before arrival. | |
| 244 | 0 | 5 | 80 | The guest will be charged a prepayment of 80% of the total price in the 5 days before arrival. | |
| 258 | 0 | 7 | 80 | The guest will be charged a prepayment of 80% of the total price in the 7 days before arrival. | |
| 274 | 80 | The guest will be charged a prepayment of 80% of the total price after reservation. | |||
| 327 | 0 | 21 | 90 | The guest will be charged a prepayment of 90% of the total price in the 21 days before arrival. | |
| 343 | 0 | 14 | 80 | The guest will be charged a prepayment of 80% of the total price after 2:00 PM on the day of arrival. | |
| 344 | 0 | 42 | 80 | The guest will be charged a prepayment of 80% of the total price in the 42 days before arrival. | |
| 345 | 0 | 60 | 80 | The guest will be charged a prepayment of 80% of the total price in the 60 days before arrival. |
Booking.com internal cancellation policy codes
Booking.com assigns these policies internally. You cannot use them when creating or updating a policy for a property.
- Before the arrival date.
• Internal policies with 100% penalty after deadline
• Internal policies with 50% penalty after deadline - Policies only for Taiwan
Internal policies before the day of arrival
This section describes the cancellation policies for cancellations that take place before the day of arrival (before 12AM on day of arrival).
- Code refers to the integer associated with the cancellation policy.
- Penalty (%) after reservation refers to the percentage of the total price that is charged to the guest if they cancel after reservation.
- Penalty after reservation (nights) refers to the amount of nights that are charged to the guest if they cancel after reservation.
- Deadline (D) specifies the cancellation deadline in days before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of days less than the number specified.
- Deadline (H) specifies the cancellation deadline in hours before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of hours less than the number specified.
- Penalty (%) after deadline refers to the percentage of the total price that is charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).
- Penalty (nights) after deadline refers to the amount of nights that are charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).
Internal policies with 100% penalty after deadline
The guest will be charged a prepayment of the total price of the reservation.
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 32 | 0 | 0 | 0 | 100 | The guest can cancel free of charge until 00:00 on the day of arrival. The guest will be charged the total price of the reservation if they cancel after 00:00 on the day of arrival. |
| 555 | 0 | 9 | 216 | 100 | The guest can cancel free of charge until 9 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 9 days before arrival. |
| 556 | 0 | 11 | 264 | 100 | The guest can cancel free of charge until 11 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 11 days before arrival. |
| 557 | 0 | 12 | 288 | 100 | The guest can cancel free of charge until 12 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 12 days before arrival. |
| 558 | 0 | 13 | 312 | 100 | The guest can cancel free of charge until 13 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 13 days before arrival. |
| 570 | 0 | 16 | 384 | 100 | The guest can cancel free of charge until 16 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 16 days before arrival. |
| 571 | 0 | 17 | 408 | 100 | The guest can cancel free of charge until 17 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 17 days before arrival. |
| 572 | 0 | 18 | 432 | 100 | The guest can cancel free of charge until 18 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 18 days before arrival. |
| 573 | 0 | 19 | 456 | 100 | The guest can cancel free of charge until 19 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 19 days before arrival. |
Internal policies with 50% penalty after deadline
The guest will be charged a prepayment of 50% of the total price.
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 559 | 0 | 4 | 96 | 50 | The guest can cancel free of charge until 4 days before arrival. The guest will be charged 50% of the total price if they cancel in the 4 days before arrival. |
Policies only for Taiwan
The policy codes in this section are either only available to Taiwanese properties or will be after some of these policy codes are deprecated on May 12, 2021 for other countries.
Policies table
The deadline in days refers to the number of days before the arrival date, whereas the deadline in hours refers to the time of day on the day of arrival (so x number of hours after midnight of day of arrival).
| Code | Cancellation Penalty (%) after reservation | Deadline (D) | Deadline (H) | Cancellation Penalty (%) after deadline | Natural language description |
|---|---|---|---|---|---|
| 44 | 0 | 14 | 30 | The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged 30% of the total price if they cancel after 2 pm on the day of arrival. | |
| 48 | 0 | 18 | 30 | The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged 30% of the total price if they cancel after 6 pm on the day of arrival. | |
| 51 | 0 | 1 | 30 | The guest can cancel free of charge until 1 day before arrival. The guest will be charged 30% of the total price if they cancel within 1 day before arrival. | |
| 54 | 0 | 2 | 30 | The guest can cancel free of charge until 2 days before arrival. The guest will be charged 30% of the total price if they cancel in the 2 days before arrival. | |
| 57 | 0 | 3 | 30 | The guest can cancel free of charge until 3 days before arrival. The guest will be charged 30% of the total price if they cancel in the 3 days before arrival. | |
| 61 | 0 | 5 | 30 | The guest can cancel free of charge until 5 days before arrival. The guest will be charged 30% of the total price if they cancel in the 5 days before arrival. | |
| 64 | 0 | 7 | 30 | The guest can cancel free of charge until 7 days before arrival. The guest will be charged 30% of the total price if they cancel in the 7 days before arrival. | |
| 67 | 0 | 14 | 30 | The guest can cancel free of charge until 14 days before arrival. The guest will be charged 30% of the total price if they cancel in the 14 days before arrival. | |
| 71 | 0 | 30 | 30 | The guest can cancel free of charge until 30 days before arrival. The guest will be charged 30% of the total price if they cancel in the 30 days before arrival. | |
| 114 | 0 | 42 | 30 | The guest can cancel free of charge until 42 days before arrival. The guest will be charged 30% of the total price if they cancel in the 42 days before arrival. | |
| 118 | 0 | 60 | 30 | The guest can cancel free of charge until 60 days before arrival. The guest will be charged 30% of the total price if they cancel in the 60 days before arrival. |
Quick Actions
→ To create a policy, see Creating a policy.
→ To modify policy details, see Changing policy details.