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CancellationGracePeriod

You can save yourself time dealing with some cancellations if you opt-in for Cancellation Exceptions.

There are 2 types of exceptions available:

  • Grace period. Waive cancellation fees for guests who cancel their bookings 1, 4, or 24 hours after they book (excluding last-minute bookings made up to 48 hours before check-in).
  • Advance cancellation. Waive cancellation fees for guests who cancel their bookings 4, 8, or 12 weeks before check-in. Give guests flexibility, and have enough time to get your rooms rebooked.

Cancellation exceptions are set per-property.

Fields

FieldDescriptionTypeMin/maxNotes
TPA_Extensions/
CancellationGracePeriod		Cancellation exceptions container object.object--
CancellationGracePeriod/
@HoursAfterBooking		Grace period - amount of hours after booking when free cancellation is available.int0..1Accepts: 0, 1, 4, 24.
CancellationGracePeriod/
@WeeksBeforeCheckIn		Advance cancellation - amount of weeks before check-in when free cancellation is available.int0..1Accepts: 0, 4, 8, 12

XML example

<HotelDescriptiveContent
  HotelCode="12345"
  HotelDescriptiveContentNotifType="Overlay"
  HotelName="Fake Hotel"
  ID="101010"
  LanguageCode="en">
    ...
  <TPA_Extensions>
    <CancellationGracePeriod
      HoursAfterBooking="24"
      WeeksBeforeCheckIn="4"
    />
  </TPA_Extensions>
    ...
</HotelDescriptiveContent>
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