| Field | Description | Type | Min/max | Notes |
|---|---|---|---|---|
ContactInfos/ContactInfo | Details of a single contact person/point. | object | 1..* | - |
ContactInfo/@ContactProfileType | The type of contact. | enum | 1..1 | See @ContactProfileType. |
ContactInfo/Addresses | Contact addresses. | array of Address | 0..1 | - |
ContactInfo/HiddenAddress | Contains whether property's address has to be hidden. | object | 0..1 | Requires at least one Address of ContactProfileType= PhysicalLocation to be sent. |
ContactInfo/Emails | Email addresses. | array of Email | 0..1 | - |
ContactInfo/Names | Contact person names. | array of Name | 0..1 | - |
ContactInfo/Phones | Phone numbers. | array of Phone | 0..1 | - |
ContactInfo[@ContactProfileType] accepts the following values. Each value corresponds with a similarly named heading on the Contacts page in our extranet.
A property must have all the required contact profiles before you can open it.
These requirements apply to the OTA_HotelDescriptiveContentNotif (XML) flow only. In the JSON flow, general is the only required contact in the Contacts API. Set the physical address with the Property Details API physical_address parameter and the invoice address with the Property Settings API invoice_settings parameter. The Contacts API does not accept PhysicalLocation and ignores contract with warning 450.
| Value | Description | Required |
|---|---|---|
general | Primary point of contact for the property. | Required |
reservations | Contact for reservations. | Optional |
invoices | Contact for accounts payable. | Required |
availability | Contact for questions about availability. | Optional |
site_content | Contact for photos, descriptions, and other website content. | Optional |
parity | Contact for pricing and rate matters. | Optional |
requests | Contact for special requests. | Optional |
central_reservations | Contact for central reservations. Applies to properties that manage reservations from another location. | Optional |
PhysicalLocation | Address details for the property's physical location. | Required |
<ContactInfo
ContactProfileType="PhysicalLocation">
<Addresses>
...
</Addresses>
<Emails>
...
</Emails>
<Names>
...
</Names>
<Phones>
...
</Phones>
</ContactInfo>