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Cancellation policy codes

This section provides an updated list of cancellation policy codes and their descriptions available in Booking.com.

You can use all the policy codes outlined under Using cancellation policy codes when creating or updating a policy for a property. However, Booking.com assigns certain policies internally and you cannot actively assign these policies. They are listed under Booking.com internal cancellation policy codes for completeness sake.

Booking.com offers free and non-free cancellations. The cancellation codes are further categorised at a high-level based on when the booking is cancelled before or on the day of arrival.

Obsolete policies are no longer available

This section has been revised to include only active policies that Booking.com currently supports. All obsolete policies as of May 10, 2021 were removed for clarity.

Using cancellation policy codes

You can use these codes when creating or updating a policy for a property.

Policies before the day of arrival

This section describes the cancellation policies for cancellations that take place before the day of arrival (before 12AM on day of arrival). To see the cancellation policy details for cancellations on the day of arrival (after 12AM), see the cancellations on day of arrival.

  • Code refers to the integer associated with the cancellation policy.
  • Penalty (%) after reservation refers to the percentage of the total price that is charged to the guest if they cancel after reservation.
  • Penalty after reservation (nights) refers to the amount of nights that are charged to the guest if they cancel after reservation.
  • Deadline (D) specifies the cancellation deadline in days before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of days less than the number specified.
  • Deadline (H) specifies the cancellation deadline in hours before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of hours less than the number specified.
  • Penalty (%) after deadline refers to the percentage of the total price that is charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).
  • Penalty (nights) after deadline refers to the amount of nights that are charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).

Policy with 100% penalty after reservation/deadline (Non-refundable)

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (%) after deadlineNatural language description
1100100The guest will be charged the total price if they cancel.

Policies with 100% penalty after deadline

The guest will be charged a prepayment of the total price of the reservation.

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (%) after deadlineNatural language description
120421008100The guest can cancel free of charge until 42 days before arrival. The guest will be charged the total price if they cancel in the 42 days before arrival.
13028672100The guest can cancel free of charge until 28 days before arrival. The gues will be charged the total price of the reservation if they cancel in the 28 days before arrival.
14014336100The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price if they cancel in the 14 days before arrival.
1507168100The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival.
1605120100The guest can cancel free of charge until 5 days before arrival. The guest will be charged the total price if they cancel in the 5 days before arrival.
290248100The guest can cancel free of charge until 2 days before arrival. The guest will be charged the total price if they cancel in the 2 days before arrival.
310372100The guest can cancel free of charge until 3 days before arrival. The guest will be charged the total price if they cancel in the 3 days before arrival.
380124100The guest can cancel free of charge until 1 day before arrival. The guest will be charged the total price if they cancel within 1 day before arrival.
74030720100The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price if they cancel in the 30 days before arrival.
1210601440100The guest can cancel free of charge until 60 days before arrival. The guest will be charged the total price if they cancel in the 60 days before arrival.
172015360100The guest can cancel free of charge until 15 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 15 days before arrival.
178010240100The guest can cancel free of charge until 10 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 10 days before arrival.
202020480100The guest can cancel free of charge until 20 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 20 days before arrival.
205021504100The guest can cancel free of charge until 21 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 21 days before arrival.
231031744100The guest can cancel free of charge until 31 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 31 days before arrival.
2370451080100The guest can cancel free of charge until 45 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 45 days before arrival.
2420496100The guest can cancel free of charge until 4 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 4 days before arrival.
24906144100The guest can cancel free of charge until 6 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 6 days before arrival.
26108192100The guest can cancel free of charge until 8 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 8 days before arrival.
2670902160100The guest can cancel free of charge until 90 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 90 days before arrival.

Policies with 50% penalty after deadline

The guest will be charged a prepayment of 50% of the total price.

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (%) after deadlineNatural language description
52012450The guest can cancel free of charge until 1 day before arrival. The guest will be charged 50% of the total price if they cancel within 1 day before arrival.
55024850The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival.
58037250The guest can cancel free of charge until 3 days before arrival. The guest will be charged 50% of the total price if they cancel in the 3 days before arrival.
620512050The guest can cancel free of charge until 5 days before arrival. The guest will be charged 50% of the total price if they cancel in the 5 days before arrival.
650716850The guest can cancel free of charge until 7 days before arrival. The guest will be charged 50% of the total price if they cancel in the 7 days before arrival.
6801433650The guest can cancel free of charge until 14 days before arrival. The guest will be charged 50% of the total price if they cancel in the 14 days before arrival.
7203072050The guest can cancel free of charge until 30 days before arrival. The guest will be charged 50% of the total price if they cancel in the 30 days before arrival.
115042100850The guest can cancel free of charge until 42 days before arrival. The guest will be charged 50% of the total price if they cancel in the 42 days before arrival.
119060144050The guest can cancel free of charge until 60 days before arrival. The guest will be charged 50% of the total price if they cancel in the 60 days before arrival.
18101024050The guest can cancel free of charge until 10 days before arrival. The guest will be charged 50% of the total price if they cancel in the 10 days before arrival.
19601536050The guest can cancel free of charge until 15 days before arrival. The guest will be charged 50% of the total price if they cancel in the 15 days before arrival.
20302048050The guest can cancel free of charge until 20 days before arrival. The guest will be charged 50% of the total price if they cancel in the 20 days before arrival.
20802150450The guest can cancel free of charge until 21 days before arrival. The guest will be charged 50% of the total price if they cancel in the 21 days before arrival.
2630819250The guest can cancel free of charge until 8 days before arrival. The guest will be charged 50% of the total price if they cancel in the 8 days before arrival.
5600614450The guest can cancel free of charge until 6 days before arrival. The guest will be charged 50% of the total price if they cancel in the 6 days before arrival.
561090216050The guest can cancel free of charge until 90 days before arrival. The guest will be charged 50% of the total price if they cancel in the 90 days before arrival.
56502867250The guest can cancel free of charge until 28 days before arrival. The guest will be charged 50% of the total price if they cancel in the 28 days before arrival.
56703174450The guest can cancel free of charge until 31 days before arrival. The guest will be charged 50% of the total price if they cancel in the 31 days before arrival.
569045108050The guest can cancel free of charge until 45 days before arrival. The guest will be charged 50% of the total price if they cancel in the 45 days before arrival.

Policy with 50% penalty after reservation

CodePenalty (%) after reservationDeadline (D)Deadline (H)Penalty (%) after deadlineNatural language description
16850The guest will be charged 50% of the total price if they cancel their booking after reservation.

Policies with penalty after deadline in nights

The guest will be charged a prepayment of the cost of the first night.

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (No. of nights) after deadlineNatural language description
300143361The guest can cancel free of charge until 14 days before arrival. The guest will be charged the first night if they cancel in the 14 days before arrival.
3303721The guest can cancel free of charge until 3 days before arrival. The guest will be charged the first night if they cancel in the 3 days before arrival.
3402481The guest can cancel free of charge until 2 days before arrival. The guest will be charged the first night if they cancel in the 2 days before arrival.
3601241The guest can cancel free of charge until 1 day before arrival. The guest will be charged the first night if they cancel within 1 day before arrival.
37071681The guest can cancel free of charge until 7 days before arrival. The guest will be charged the first night if they cancel in the 7 days before arrival.
60051201The guest can cancel free of charge until 5 days before arrival. The guest will be charged the first night if they cancel in the 5 days before arrival.
700307201The guest can cancel free of charge until 30 days before arrival. The guest will be charged the first night if they cancel in the 30 days before arrival.
11304210081The guest can cancel free of charge until 42 days before arrival. The guest will be charged the first night if they cancel in the 42 days before arrival.
11706014401The guest can cancel free of charge until 60 days before arrival. The guest will be charged the first night if they cancel in the 60 days before arrival.
17304961The guest can cancel free of charge until 4 days before arrival. The guest will be charged the first night if they cancel in the 4 days before arrival.
1790102401The guest can cancel free of charge until 10 days before arrival. The guest will be charged the first night if they cancel in the 10 days before arrival.
1920153601The guest can cancel free of charge until 15 days before arrival. The guest will be charged the first night if they cancel in the 15 days before arrival.
2060215041The guest can cancel free of charge until 21 days before arrival. The guest will be charged the first night if they cancel in the 21 days before arrival.
250061441The guest can cancel free of charge until 6 days before arrival. The guest will be charged the first night if they cancel in the 6 days before arrival.
262081921The guest can cancel free of charge until 8 days before arrival. The guest will be charged the cost of the first night if they cancel in the 8 days before arrival.
26809021601The guest can cancel free of charge until 90 days before arrival. The guest will be charged the cost of the first night if they cancel in the 90 days before arrival.
54800.3381The guest can cancel free of charge until 4:00 PM one day before arrival. The guest will be charged the cost of the first night if they cancel after 4:00 PM one day before arrival.
54900.2561The guest can cancel free of charge until 6:00 PM one day before arrival. The guest will be charged the cost of the first night if they cancel after 6:00 PM one day before arrival.
5630204801The guest can cancel free of charge until 20 days before arrival. The guest will be charged the cost of the first night if they cancel in the 20 days before arrival.
5640286721The guest can cancel free of charge until 28 days before arrival. The guest will be charged the cost of the first night if they cancel in the 28 days before arrival.
5660317441The guest can cancel free of charge until 31 days before arrival. The guest will be charged the cost of the first night if they cancel in the 31 days before arrival.
56804510801The guest can cancel free of charge until 45 days before arrival. The guest will be charged the cost of the first night if they cancel in the 45 days before arrival.

Fully flexible policy with no penalty

CodePenalty (%) after reservationDeadline (D)Deadline (H)Penalty after deadlineNatural language description
15200The guest can cancel free of charge at any time. No prepayment is needed.

Policy with penalty after reservation in nights

CodeCancellation Penalty (No. of nights) after reservationDeadline (D)Deadline (H)Cancellation Penalty after deadlineNatural language description
1661The guest will be charged the cost of the first night if they cancel after reservation.

Policies on the day of arrival

The following table only describes the cancellation policies for cancellations that take place on the day of arrival (after 12AM). To see the cancellation policies details for cancellations before the day of arrival (before 12AM on day of arrival), see the cancellations before day of arrival.

  • Code refers to the integer associated with the cancellation policy.
  • Deadline (H) specifies the cancellation deadline in hours on the arrival date after 12AM. A penalty occurs when a guest makes a cancellation in any number of hours more than the number specified.
  • Penalty (%) after deadline refers to the percentage of the total price that is charged to the guest if they cancel when the number of hours (on arrival date) is more than the number specified in Deadline (H).
  • Penalty (nights) after deadline refers to the amount of nights that are charged to the guest if they cancel when the number of hours (on arrival date) is more than the number specified in Deadline (H).
CodeDeadline (H)Cancellation Penalty (%) after deadlineCancellation Penalty (No. of nights) after deadlineNatural language description
350-1The guest can cancel free of charge until 12:00 AM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 12:00 AM on the day of arrival.
4118100-The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged the total price if they cancel after 6 pm on the day of arrival.
4218-1The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged the first night if they cancel after 6 pm on the day of arrival.
4314-1The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged the first night if they cancel after 2 pm on the day of arrival.
451450-The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged 50% of the total price if they cancel after 2 pm on the day of arrival.
4714100-The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged the total price if they cancel after 2 pm on the day of arrival.
491850-The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged 50% of the total price if they cancel after 6 pm on the day of arrival.
16316-1The guest can cancel free of charge until 4:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 4:00 PM on the day of arrival.
17019-1The guest can cancel free of charge until 7:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 7:00 PM on the day of arrival.
18212-1The guest can cancel free of charge until 12:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 12:00 PM on the day of arrival.
18313-1The guest can cancel free of charge until 01:00 PM on the day of arrival. The guest will be charged the cost of the first night if they cancel after 01:00 PM on the day of arrival.
20016100-The guest can cancel free of charge until 4:00 PM on the day of arrival. The guest will be charged the total price of the reservation if you cancel after 4:00 PM on the day of arrival.
5621650-The guest can cancel free of charge until 4:00 PM on the day of arrival. The guest will be charged 50% of the total price if they cancel after 4:00 PM on the day of arrival.

Policies only for Germany

The policy codes in this section are either only available to German properties or will be after some of these policy codes are deprecated on May 12, 2021 for other countries.

Policies table

The deadline in days refers to the number of days before the arrival date, whereas the deadline in hours refers to the time of day on the day of arrival (so x number of hours after midnight of day of arrival).

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (%) after deadlineNatural language description
14090The guest will be charged a prepayment of 90% of the total price after reservation.
14101890The guest will be charged a prepayment of 90% of the total price after 6:00 PM on the day of arrival.
1430190The guest will be charged a prepayment of 90% of the total price within 1 day before arrival.
1440290The guest will be charged a prepayment of 90% of the total price in the 2 days before arrival.
1450390The guest will be charged a prepayment of 90% of the total price in the 3 days before arrival.
1460790The guest will be charged a prepayment of 90% of the total price in the 7 days before arrival.
14701490The guest will be charged a prepayment of 90% of the total price in the 14 days before arrival.
14802890The guest will be charged a prepayment of 90% of the total price in the 28 days before arrival.
14903090The guest will be charged a prepayment of 90% of the total price in the 30 days before arrival.
15004290The guest will be charged a prepayment of 90% of the total price in the 42 days before arrival.
15301490The guest will be charged a prepayment of 90% of the total price after 2:00 PM on the day of arrival.
1540590The guest will be charged a prepayment of 90% of the total price in the 5 days before arrival.
15506090The guest will be charged a prepayment of 90% of the total price in the 60 days before arrival.
17101880The guest will be charged a prepayment of 80% of the total price after 6:00 PM on the day of arrival.
18901480The guest will be charged a prepayment of 80% of the total price in the 14 days before arrival.
2010180The guest will be charged a prepayment of 80% of the total price within 1 day before arrival.
20902180The guest will be charged a prepayment of 80% of the total price in the 21 days before arrival.
21302880The guest will be charged a prepayment of 80% of the total price in the 28 days before arrival.
2160280The guest will be charged a prepayment of 80% of the total price in the 2 days before arrival.
22603080The guest will be charged a prepayment of 80% of the total price in the 30 days before arrival.
2360380The guest will be charged a prepayment of 80% of the total price in the 3 days before arrival.
2440580The guest will be charged a prepayment of 80% of the total price in the 5 days before arrival.
2580780The guest will be charged a prepayment of 80% of the total price in the 7 days before arrival.
27480The guest will be charged a prepayment of 80% of the total price after reservation.
32702190The guest will be charged a prepayment of 90% of the total price in the 21 days before arrival.
34301480The guest will be charged a prepayment of 80% of the total price after 2:00 PM on the day of arrival.
34404280The guest will be charged a prepayment of 80% of the total price in the 42 days before arrival.
34506080The guest will be charged a prepayment of 80% of the total price in the 60 days before arrival.

Booking.com internal cancellation policy codes

Booking.com assigns these policies internally. You cannot use them when creating or updating a policy for a property.

Internal policies before the day of arrival

This section describes the cancellation policies for cancellations that take place before the day of arrival (before 12AM on day of arrival).

  • Code refers to the integer associated with the cancellation policy.
  • Penalty (%) after reservation refers to the percentage of the total price that is charged to the guest if they cancel after reservation.
  • Penalty after reservation (nights) refers to the amount of nights that are charged to the guest if they cancel after reservation.
  • Deadline (D) specifies the cancellation deadline in days before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of days less than the number specified.
  • Deadline (H) specifies the cancellation deadline in hours before the arrival date (12AM). A penalty occurs when a guest makes a cancellation in any number of hours less than the number specified.
  • Penalty (%) after deadline refers to the percentage of the total price that is charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).
  • Penalty (nights) after deadline refers to the amount of nights that are charged to the guest if they cancel when the number of days or hours (before arrival) is less than the number specified in Deadline (D or H).

Internal policies with 100% penalty after deadline

The guest will be charged a prepayment of the total price of the reservation.

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (%) after deadlineNatural language description
32000100The guest can cancel free of charge until 00:00 on the day of arrival. The guest will be charged the total price of the reservation if they cancel after 00:00 on the day of arrival.
55509216100The guest can cancel free of charge until 9 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 9 days before arrival.
556011264100The guest can cancel free of charge until 11 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 11 days before arrival.
557012288100The guest can cancel free of charge until 12 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 12 days before arrival.
558013312100The guest can cancel free of charge until 13 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 13 days before arrival.
570016384100The guest can cancel free of charge until 16 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 16 days before arrival.
571017408100The guest can cancel free of charge until 17 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 17 days before arrival.
572018432100The guest can cancel free of charge until 18 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 18 days before arrival.
573019456100The guest can cancel free of charge until 19 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 19 days before arrival.

Internal policies with 50% penalty after deadline

The guest will be charged a prepayment of 50% of the total price.

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (%) after deadlineNatural language description
559049650The guest can cancel free of charge until 4 days before arrival. The guest will be charged 50% of the total price if they cancel in the 4 days before arrival.

Policies only for Taiwan

The policy codes in this section are either only available to Taiwanese properties or will be after some of these policy codes are deprecated on May 12, 2021 for other countries.

Policies table

The deadline in days refers to the number of days before the arrival date, whereas the deadline in hours refers to the time of day on the day of arrival (so x number of hours after midnight of day of arrival).

CodeCancellation Penalty (%) after reservationDeadline (D)Deadline (H)Cancellation Penalty (%) after deadlineNatural language description
4401430The guest can cancel free of charge until 2 pm on the day of arrival. The guest will be charged 30% of the total price if they cancel after 2 pm on the day of arrival.
4801830The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged 30% of the total price if they cancel after 6 pm on the day of arrival.
510130The guest can cancel free of charge until 1 day before arrival. The guest will be charged 30% of the total price if they cancel within 1 day before arrival.
540230The guest can cancel free of charge until 2 days before arrival. The guest will be charged 30% of the total price if they cancel in the 2 days before arrival.
570330The guest can cancel free of charge until 3 days before arrival. The guest will be charged 30% of the total price if they cancel in the 3 days before arrival.
610530The guest can cancel free of charge until 5 days before arrival. The guest will be charged 30% of the total price if they cancel in the 5 days before arrival.
640730The guest can cancel free of charge until 7 days before arrival. The guest will be charged 30% of the total price if they cancel in the 7 days before arrival.
6701430The guest can cancel free of charge until 14 days before arrival. The guest will be charged 30% of the total price if they cancel in the 14 days before arrival.
7103030The guest can cancel free of charge until 30 days before arrival. The guest will be charged 30% of the total price if they cancel in the 30 days before arrival.
11404230The guest can cancel free of charge until 42 days before arrival. The guest will be charged 30% of the total price if they cancel in the 42 days before arrival.
11806030The guest can cancel free of charge until 60 days before arrival. The guest will be charged 30% of the total price if they cancel in the 60 days before arrival.

Quick Actions

→ To modify policy details, see Modify a property's policies.